Refund policy

Return Policy

At Vuxo Tote, we want you to be completely delighted with the structure, capacity, and aesthetic of your bag. If an item does not suit your everyday carry or sizing needs, we offer a comprehensive return window. Due to textile surface standards and hardware finish preservation, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

• The tote bag, canvas shoulder bag, or commuter carryall must be completely unused, uncarried outdoors, unwashed, and in its original, brand-new condition.
• Surfaces, leather finishes, strap edges, and metal feet studs must be 100% free from pen marks, cosmetic smudges, perfume scents, food crumbs, scuffs, or handle creasing.
• All original packaging, branded dust covers, interior paper stuffing, plastic hardware protective wrap, and attached price hangtags must remain fully intact and included in the return parcel.
• Items showing signs of outdoor use, corner abrasion on fabric/leather, distorted base structure from heavy loading, or missing shoulder straps will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the dimensional shape of structured bags, we recommend using a trackable shipping service and purchasing parcel insurance, as Vuxo Tote cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

1. Contact our customer support team at support@vuxotote.store within 30 days of delivery. Please include your order number, item model, and reason for return.
2. Our support team will review your request and provide you with an authorized return warehouse address and specialized packaging instructions to prevent bag crushing in transit.
3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.

Return Policy

At Vuxo Tote, we want you to be completely delighted with the structure, capacity, and aesthetic of your bag. If an item does not suit your everyday carry or sizing needs, we offer a comprehensive return window. Due to textile surface standards and hardware finish preservation, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

• The tote bag, canvas shoulder bag, or commuter carryall must be completely unused, uncarried outdoors, unwashed, and in its original, brand-new condition.
• Surfaces, leather finishes, strap edges, and metal feet studs must be 100% free from pen marks, cosmetic smudges, perfume scents, food crumbs, scuffs, or handle creasing.
• All original packaging, branded dust covers, interior paper stuffing, plastic hardware protective wrap, and attached price hangtags must remain fully intact and included in the return parcel.
• Items showing signs of outdoor use, corner abrasion on fabric/leather, distorted base structure from heavy loading, or missing shoulder straps will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to the dimensional shape of structured bags, we recommend using a trackable shipping service and purchasing parcel insurance, as Vuxo Tote cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

1. Contact our customer support team at support@vuxotote.store within 30 days of delivery. Please include your order number, item model, and reason for return.
2. Our support team will review your request and provide you with an authorized return warehouse address and specialized packaging instructions to prevent bag crushing in transit.
3. Do not mail your items back to the address printed on the original shipping label or our corporate office address. Returns sent to unauthorized addresses cannot be processed.